REFUND AND REVISION POLICY
At Locatwork, we are committed to facilitating successful collaborations between freelancers and clients. To ensure transparency and fairness, we have established the following refund and revision policy:
- REVISIONS:
- We understand that project requirements may evolve. Clients are encouraged to communicate their specific needs and expectations with freelancers during the project scope definition.
- If a client is dissatisfied with the deliverables, they can request revisions through our platform's communication channels.
- Freelancers are obligated to address reasonable revision requests within the agreed-upon scope of work.
- REFUNDS:
- Our standard policy does not include automatic refunds. We encourage clients and freelancers to engage in open communication and attempt to resolve any disputes or issues through revisions.
- In cases where a resolution cannot be reached, and if there is evidence of non-compliance with the agreed-upon scope or fraudulent activity, our platform may initiate a refund process.
- FRAUDULENT ACTIVITY:
- If a client or freelancer suspects any fraudulent activity, they must report it to our support team immediately.
- Investigations into fraud claims will be conducted diligently, and if proven, appropriate actions, including refunds, may be taken.
- HOW TO REQUEST REVISIONS OR REPORT ISSUES:
- For revision requests or issue reporting, please use our platform's messaging system to communicate directly with the freelancer or client.
- In the case of suspected fraudulent activity or unresolved disputes, contact our customer support team at support@locatwork.com.
- IMPORTANT CONSIDERATIONS:
- Our platform encourages clear communication between clients and freelancers to prevent misunderstandings and ensure project success.
- Attempts to misuse the refund policy or make false claims of fraudulent activity are strictly prohibited and may result in account suspension or legal action.
- By using our freelance services platform, you agree to abide by the terms outlined in this policy. We appreciate your commitment to fostering a positive and collaborative environment on Locatwork.
- This policy is subject to change, and any updates will be communicated through our official channels. Last updated: [Date].
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